Help & FAQ

Customer Help

Need help? Our FAQ below may already have the answer to your question

Common purchase queries

Orders & Shipping

Where can you ship to?

At checkout we currently only offer shipping to:

  • Mainland UK
  • Channel Islands
  • Isle Of Wight
  • Northern Ireland

When will my order to arrive?

All orders placed before 2pm Monday-Friday (excluding Bank Holidays) will be dispatched the same day! Any orders placed after 2pm on Friday will be dispatched on Monday.

We will ship your orders using either Royal Mail’s Tracked 24/48 or DPD (these options are selectable at checkout).

Although we have next day delivery options available, sometimes there are courier delays that are out of our control.

How do I track my order?

To track your order you will be able to view all of the tracking updates via the link in your confirmation email. If you no longer have or didn’t receive your order confirmation email please get in touch.

Can I amend my order?

If you need to cancel or amend an order please get in touch as soon as possible.

If your order has not yet been dispatched, we can amend or cancel your order right away. If you wish to change or cancel your order after it has been dispatched we will need to wait until it has been delivered to arrange a refund or exchange.

30-day Hassle Free Returns

Returns & Exchanges

What is your returns policy?

Please see our returns policy for full details.

There is a problem with my order

If you received the wrong item or it arrived damaged please get in touch as soon as possible and we’ll get your order corrected right away.

Still need help?

If you’re still in need of support please do not hesitate to contact us. Our UK based support are always happy to help with order related queries, product recommendations and everything in between.